SERVICE – USER TERMS AND CONDITIONS

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

These terms and conditions (Service-User terms) apply on the usage of our website www.zkartlogistics.com (the "Website"), as well as to all information, recommendations and/or services provided to you on or through the Website, the Application or through the Customer Care (The CC) through our phone numbers mentioned in the website. The term 'YOU' refers to the user of our services through Website and the CC.

The terms and conditions mentioned in this contract along with the Privacy Policy constitute the entire contract between the User(s) and Zkart Logistics with respect to access to and use of the website and the Services offered by Zkart Logistics, superseding any prior written or oral contracts in relation to the same subject matter herein.

ABOUT ZKART LOGISTICS

ZKART LOGISTICS (hereinafter referred to as ‘ZKART or ‘Company’ or ‘we’ or ‘us’) is a company registered under the GST REG, 2020.

USER(S) ELIGIBILITY

User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by ZKART. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user(s) must not be a minor as per Indian Law; i.e. user(s) must be at least 18 years of age to be eligible to use our Services.

ZKART advises its users that while accessing the website, they must follow/abide by the related laws. ZKART is not responsible for the possible consequences caused by your behavior during use of website. ZKART at all the times reserves the right to deny service.

USER ACCOUNTS, OFFERS AND PROMOTIONS

ZKART collects general user data including name, email ID, contact details etc. to facilitate services.

It is assumed that all information collected from the user is Correct & Accurate. Misuse and misrepresentation of identity or contact details will lead to automated termination of services or the use of the platform without prior notice to such users.

User accounts bearing contact number and email IDs are created and owned by ZKART. Any promotional discounts, offers and reward points in the form of ZKART Money accumulated can be revoked without prior notice in the event of suspicious account activity or malafide intent of the user. In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. ZKART reserves the full discretion to suspend a user's account n the above event and does not have the liability to share any account information whatsoever.

USAGE CONDITIONS

You are advised to provide accurate information to ZKART. ZKART can verify the information that you have provided and choose to refuse the service or use of the The Website without providing reasons.

By using the Application or Website you agree to:

1. You have understood your contract with ZKART for Website usage and you have clearly understood the SERVICE with our CLARIFICATIONS.
2. You will not use the Service for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes.
3. You will not use the Service to cause nuisance, disturbance, annoyance or inconvenience.
4. You will not impair the proper operation of the network.
5. You will not try to harm the Service in any way whatsoever.
6. You will provide us with whatever proof of identity we may reasonably request.
7. You will comply with all applicable law from your City, State and the Country while using the Service.
8. You will not be damaging the body and/or any other interiors of the ZKART Vehicles.
9. You will not be misusing or damaging any of the devices (technical/non-technical) in the ZKART Vehicles.
10. You will not be asking ZKART to break any Traffic/RTO/City Police and/or government rules for any purpose. ZKART has the right to refuse such a request by the customer. ZKART also has the right to refuse such a pick-up.
11. You will not be putting pressure on the ZKART to overload their vehicles with the consignment than the maximum allowed limit of that vehicle. ZKART has the right to refuse such a pick-up.
12. You will not be shipping goods that are classified as dangerous as per ICAO T.I., IATA DGR, IMDG-Code, ADR or other national regulations for transport.
13. You will not be shipping any goods or materials that is prohibited by any Law, Rule or Regulation of India.

In addition to other reasons mentioned under the Termination clause below, ZKART reserves the right to immediately terminate the Service and the use of the Website should you not comply with any of the above rules.

CANCELLATION POLICY

Our cancellation policies vary, depending on the type of reservation you've made. The user should inform to ZKART customer service prior to your move otherwise, the user will be charged reservation cancellation fees. However, the cancellation policies vary depending on the truck rentals and the type of reservation you've made.

Following are the cancellation policies of ZKART:

• ZKART will take a 50% reservation cancellation fee to cancel your reservation. You can simply contact ZKART representative to cancel your reservation or you can simply do it online at www.zkartlogistics.com
• The cancellation fee will be recovered from your next trip with ZKART LOGISTICS.

GENERAL CUSTOMER BEHAVIOUR WHILE USING TRANSPORT SERVICE THROUGH TRANSPORT SERVICE PROVIDER

It is expected that a reasonable behavior shall be followed by the
Customers / Recipient of the goods while utilizing the Services offered by the ZKART.

The Company encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Company during the journey, Company will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.

All the calls made to the Company's CC are recorded by the Company for quality and training purposes.

DELIVERY REJECTED CONSIGNMENTS

If the receiver refuses to accept delivery, we will try to contact you and agree the appropriate next action. You agree to pay the ZKART that any costs incurred in forwarding, disposing of or returning the consignment and other charges (if any) for the agreed appropriate next action.

If you fail to accept delivery of Goods at the time they are ready for delivery, or we are unable to deliver at the nominated time due to failure on your part to provide appropriate instructions, or authorizations, then such Goods shall be deemed to have been delivered to you and all risks and rewards in relation to such Goods shall pass to you.

AMENDMENT TO TERMS OF CONTRACT

The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.zkartlogistics.com on the date that Company may indicate that such addition, variation or amendment is to come into effect.

INTELLECTUAL PROPERTY RIGHTS

ZKART is the sole owner or lawful licensee of all the rights to the web site and its content. Web site content means its design, layout, text, images, graphics, sound, video etc. The web site content embodies trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the web site and its content shall remain with ZKART, its affiliates or licensor's of ZKART content, as the case may be.

All rights, not otherwise claimed under this contract or by www.zkartlogistics.com, are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. ZKART does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "content") contained on, distributed through, or linked, downloaded or accessed from any of the Services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.

We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this web site is provided "AS IS" with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall ZKART be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.

ZKART reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the website.

TRADEMARK

All related icons and logos are registered trademarks or trademarks or service marks of ZKART in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

COPYRIGHT

All content on this web site is the copyright of ZKART except the third party content and link to third party web site on our website.

Any systematic retrieval of ZKART content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from ZKART is prohibited.

In addition, use of the content for any purpose not expressly permitted in this Contract is prohibited and may invite legal action. As a condition of your access to and use of ZKART 's Services, you agree that you will not use the web site service to infringe the intellectual property rights of others in any way. ZKART reserves the right to terminate the account of a user(s) upon any infringement of the rights of others in conjunction with use of the ZKART service, or if ZKART believes that user(s) conduct is harmful to the interests of ZKART, its affiliates, or other users, or for any other reason in ZKART 's sole discretion, with or without cause.

CONSENT TO ELECTRONIC COMMUNICATIONS AND TRANSACTIONS

By clicking the ‘I Agree’ button, you consent to conduct transactions and receive communications, notices and information from us electronically, whether sent by e-mail or other electronic means. Electronic communications shall be deemed to have been received by you when we send the electronic communication to the email address / mobile number that as per our records, or when we post the electronic communication on the Application or the Website.

CHOICE OF LAW AND DISPUTE RESOLUTION

These Terms shall be governed by, and construed in accordance with, the laws of India, without reference to principles of conflicts of law. The parties agree that the courts of Coimbatore shall have exclusive jurisdiction over any dispute arising from or relating to these Terms, of Website. You expressly consent to the personal jurisdiction of said courts and waive any objection to such personal jurisdiction based on forums non-convenience or any other basis