Delete your Zkart account

Two ways to delete your account

From inside the app: open the Zkart app, tap Account in the bottom bar, tap Delete my account, enter your password and confirm.

From this page: if you have already uninstalled the app, fill in the form below with the phone number and password you used for Zkart. Either way the deletion runs immediately and automatically. Nobody has to approve it, and there is nothing to wait for.

What gets deleted straight away

• Your name, phone number and email address.
• Your password.
• Your notification tokens, so the app can no longer reach your phone.
• Any pending password reset codes.
• Your login itself. The account can never be signed into again.

If you have never made a booking, the whole account record is erased outright and nothing at all is left.

What we have to keep, and for how long

If you have made bookings, Indian tax and company law require us to keep the invoice and consignment record of each completed trip. We keep those trip records for 8 financial years from the end of the year the trip took place in, and then delete them.

Those retained records keep the trip details (dates, pickup and drop locations, vehicle, distance, fare and tax amounts) but not your identity. Your name, phone number and email are wiped from our systems at the moment you delete the account, so what remains is a numbered record that we cannot trace back to you.

One thing that can stop the deletion

If you have a trip in progress, the deletion is refused until that trip is completed or cancelled. The driver is on the road and you still need the live tracking and the OTPs. Once the trip closes, come back and delete.

Delete my account now

This cannot be undone. To use Zkart again afterwards you will have to register a new account.

Registered mobile number Password I understand that my account and personal data will be deleted permanently, and that completed trip invoices are kept without my personal details for the statutory period described above. Delete my account permanently

Need help?

If you cannot remember your password or the form will not accept your number, email zkartlogistics@gmail.com or call 9803806806 and we will delete the account for you within 30 days.