Privacy Policy

Zkart Logistics ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, why, and how we handle it.

1. Information we collect

• Account details: your name, phone number, and email address (email is optional).
• Booking details: pickup and drop-off locations, goods type and declared value, receiver name and phone, and scheduling details.
• Location data: GPS location of the vehicle during your trip, so we and you can track the trip in real time.
• Payment information: processed by our payment gateway partner. We do not store your full card or bank details on our own servers.
• Communication: messages you send us and records of support interactions.

2. Why we collect it

• To provide and manage your bookings and deliveries.
• To calculate fares, process payments, and issue invoices.
• To enable live tracking and safe handover of goods.
• To send you booking updates and, where needed, password reset codes.
• To improve our service and for internal record-keeping.
• To comply with legal and tax obligations.

3. Service providers we use

We share limited information with trusted providers who help us run the service:

• Razorpay, to process online payments.
• Brevo, to send transactional emails such as password reset codes.
• Mappls (MapmyIndia), to provide maps, address search, and distance calculation.

These providers process your data only as needed to provide their service to us, under their own terms and privacy policies.

4. How we protect your data

We take reasonable technical and organisational measures to protect your information, including secure connections (HTTPS) and restricted access. No system is completely secure, but we work to keep your data safe.

5. How long we keep it

We keep your information for as long as your account is active and as long as needed to provide the service, meet legal and tax requirements, and resolve disputes.

6. Your rights

You may request access to, correction of, or deletion of your personal information, subject to legal and record-keeping obligations. To make a request, contact us using the details below. We handle personal data in line with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023.

7. Changes to this policy

We may update this policy from time to time. The current version, with its "last updated" date, will always be on our website.

8. Contact

For any privacy questions or requests: Zkart Logistics, 14/10, Sakthi Avenue 2nd Street, Balaji Gardens Extension, Subramaniampalayam, G N Mills, Coimbatore - 641029. Phone: 9803806806. Email: zkartlogistics@gmail.com.