Privacy Policy

Zkart Logistics ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, why, and how we handle it. It covers our website (zkartlogistics.com) and our mobile apps: Zkart (for customers), Zkart Driver (for our delivery partners), and Zkart Operations (for our staff).

1. Information we collect

• Account details: your name, phone number, and email address (email is optional).
• Booking details: pickup and drop-off locations, goods type and declared value, receiver name and phone, and scheduling details.
• Location data: GPS location of the vehicle during your trip, so we and you can track the trip in real time.
• App and device data: if you use our mobile apps, a push notification token and basic device information (model and operating system version), so we can deliver booking alerts reliably.
• Payment information: processed by our payment gateway partner. We do not store your full card or bank details on our own servers.
• Communication: messages you send us and records of support interactions.

2. Location data in our mobile apps

• Zkart (customer app) uses your device's location only when you tap "My location" while pinning a pickup or drop point, and only while the app is open on that screen. It centres the map on you; it is never collected in the background and never stored. You can skip it and pin the spot by hand instead. The live map shows the vehicle's position as reported by the driver's app, not by your phone.
• Zkart Driver collects the vehicle's precise GPS location from the moment a driver goes online until they go offline, including in the background when the app is closed or not in use. We use this to assign nearby bookings, show live tracking to the customer, and keep a record of completed trips. Drivers can stop collection at any time by going offline in the app.
• Zkart Operations does not access your device's GPS.

3. Why we collect it

• To provide and manage your bookings and deliveries.
• To calculate fares, process payments, and issue invoices.
• To enable live tracking and safe handover of goods.
• To send you booking updates and, where needed, password reset codes.
• To improve our service and for internal record-keeping.
• To comply with legal and tax obligations.

4. Service providers we use

We share limited information with trusted providers who help us run the service:

• Razorpay, to process online payments.
• Brevo, to send transactional emails such as password reset codes.
• Google Maps Platform, to provide maps, address search, and distance calculation.
• Google Firebase Cloud Messaging, to deliver push notifications in our mobile apps.

These providers process your data only as needed to provide their service to us, under their own terms and privacy policies.

5. How we protect your data

We take reasonable technical and organisational measures to protect your information, including secure connections (HTTPS) and restricted access. No system is completely secure, but we work to keep your data safe.

6. How long we keep it

We keep your information for as long as your account is active and as long as needed to provide the service, meet legal and tax requirements, and resolve disputes.

7. Your rights

You may request access to, correction of, or deletion of your personal information, subject to legal and record-keeping obligations. To make a request, contact us using the details below. We handle personal data in line with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023.

8. Account and data deletion

You can delete your Zkart account and the personal data linked to it yourself, at any time, and it happens immediately. In the Zkart customer app, open Account and tap Delete my account. If you have already uninstalled the app, use zkartlogistics.com/delete-account.html. Your name, phone number, email, password and notification tokens are erased at once. If you have completed trips, the invoice and consignment records are kept for 8 financial years as tax and company law require, stripped of your personal details. You can also email zkartlogistics@gmail.com or call 9803806806 and we will do it for you within 30 days.

9. Changes to this policy

We may update this policy from time to time. The current version, with its "last updated" date, will always be on our website.

10. Contact

For any privacy questions or requests: Zkart Logistics, 14/10, Sakthi Avenue 2nd Street, Balaji Gardens Extension, Subramaniampalayam, G N Mills, Coimbatore - 641029. Phone: 9803806806. Email: zkartlogistics@gmail.com.