Terms and Conditions

These Terms and Conditions ("Terms") govern the use of all transportation, logistics, courier, passenger mobility, vehicle booking and related services offered by Zkart Logistics ("Zkart", "we", "our" or "us") through its website, mobile application, telephone, WhatsApp, APIs and any other authorised booking channels. By booking, using or paying for any service provided by Zkart, the Customer confirms that they have read, understood and agreed to be legally bound by these Terms. These Terms apply to every booking unless a separate written agreement has been executed between Zkart and the Customer.

1. Introduction

Welcome to Zkart Logistics. Please read these Terms carefully before booking. If you do not agree with them, please do not use our services. Each booking is governed by the version of these Terms in effect at the time the booking was confirmed (see Version Control below).

2. Definitions

• Booking means any request made through Zkart for transportation services.
• Customer means the individual, company or organisation placing the booking.
• Consignor means the person or organisation handing over goods for transportation.
• Consignee means the intended recipient of the goods.
• Passenger means any person travelling in a vehicle booked through Zkart.
• Goods means cargo, packages, merchandise, household items, machinery, documents or any other articles accepted for transportation by Zkart.
• Passenger Baggage means luggage or personal belongings carried by a passenger during a passenger transport booking.
• Vehicle means any bike, auto-rickshaw, car, SUV, MUV, van, pickup, LCV, truck, trailer, bus or any other vehicle operated directly or indirectly through Zkart.
• Driver includes any employee, contractor or authorised transport partner operating a vehicle on behalf of Zkart.

3. Scope of Services

Zkart provides technology-enabled transportation and logistics services including, but not limited to: passenger transportation, parcel transportation, household shifting, commercial goods transportation, vehicle hire, courier services, business logistics, fleet services, on-demand transportation, scheduled transportation, last-mile delivery, and intercity and intra-city transportation. Certain services may not be available in every location. Zkart reserves the right to modify, suspend or discontinue any service without prior notice.

4. Acceptance of Terms

By creating an account, requesting a quotation, confirming a booking, making payment, accepting a booking through OTP, digitally signing, using the website or mobile application, or otherwise availing any service, the Customer agrees to these Terms. Electronic acceptance shall have the same legal effect as a handwritten signature.

5. Eligibility

Customers must be legally competent to enter into contracts, provide accurate information, comply with all applicable laws, and ensure bookings are genuine. If booking on behalf of a company or another person, the Customer warrants that they are duly authorised to do so.

6. Nature of Service

Zkart operates as a transportation and logistics service provider. Unless expressly stated in writing:

• Zkart does not act as an insurer.
• Zkart does not guarantee uninterrupted availability of vehicles.
• Zkart does not guarantee specific drivers or vehicles.
• Zkart does not guarantee exact pickup or delivery times.
• Vehicle photographs shown on the platform are illustrative only.

Vehicle allocation depends on operational availability.

7. Passenger Transport

Passenger services include travel using bikes, auto-rickshaws, cars (sedan or hatchback), SUVs, MUVs, vans, Tempo Travellers, buses and other passenger vehicles. Passenger bookings are intended for transportation of persons together with their ordinary personal luggage. Passenger transport bookings are not intended for commercial cargo transportation unless specifically permitted.

8. Goods Transport

Goods transportation services include transportation using pickup vehicles (such as Tata Ace, Mahindra Jeeto, Mahindra Bolero Pickup, Tata Intra and Ashok Leyland Dost), light, medium and heavy commercial vehicles, container trucks, open trucks, closed body trucks, trailers and other cargo vehicles. Only vehicles designated for cargo transportation may be used for transportation of commercial goods. Passenger vehicles are not intended for transportation of commercial cargo unless specifically permitted by Zkart.

9. Passenger Baggage

Passengers may carry reasonable personal luggage. Passenger baggage is transported at the passenger's own risk. Passengers are responsible for ensuring that their luggage complies with applicable laws, does not contain prohibited articles, and can safely fit within the vehicle. Drivers may refuse excess luggage that affects vehicle safety. Passengers must ensure that no belongings are left behind after completion of the trip. Zkart is not responsible for personal belongings left inside vehicles after completion of travel.

10. Illustrative List of Goods

Subject to vehicle suitability, applicable law and operational feasibility, Zkart may transport goods across categories including:

• Household goods: furniture, beds, mattresses, wardrobes, cabinets, home decor, kitchen utensils, crockery, packed household items and appliances such as washing machines, refrigerators, air conditioners, televisions, microwave ovens and water purifiers.
• Office and commercial goods: office furniture and equipment, computers, laptops, printers, servers, networking equipment, documents, files, stationery, office supplies, promotional and exhibition materials.
• Retail and e-commerce goods: online orders, parcels, cartons, packages, consumer goods, FMCG products, cosmetics, personal care products, toys, books, clothing, footwear, fashion accessories, electronics and mobile accessories.
• Industrial goods: machinery and machine components, industrial equipment, motors, pumps, pipes, steel, aluminium and copper products, fabricated items, manufacturing materials and spare parts.
• Construction materials: packed cement, tiles, granite, marble, bricks, sand and gravel (where permitted), steel rods, plywood, timber, PVC pipes, electrical and plumbing materials, and paint (subject to applicable regulations).
• Agricultural products: fresh vegetables, fruits, grains, rice, wheat, pulses, seeds, fertilisers (where legally permitted), animal feed, coconut, banana, sugarcane, cotton, spices, tea, coffee and packaged farm produce.
• Food products: packaged foods, grocery items, beverages, bakery and dairy products, frozen foods (only in suitable vehicles), restaurant supplies and catering materials.
• Medical and healthcare supplies: medical equipment, hospital furniture, medicines (where legally permitted), surgical instruments, laboratory equipment, diagnostic equipment and medical consumables.
• Electrical and electronics: televisions, computers, laptops, monitors, mobile phones, UPS systems, batteries (where legally permitted), electrical panels, solar panels, inverters, generators and electrical appliances.
• Automotive goods: vehicle spare parts, tyres, batteries, lubricants (subject to regulations), automotive accessories, engines, gearboxes and vehicle body parts.
• Textiles and garments: fabrics, yarn, garments, uniforms, curtains, mattresses, bedding, towels and textile machinery components.
• Packaging materials: cardboard boxes, corrugated cartons, plastic containers, packaging rolls, bubble wrap, wooden crates and pallets.
• Event and exhibition materials: exhibition booths, LED displays, audio systems, speakers, lighting equipment, stage materials, promotional stands and event decorations.
• Educational materials: books, laboratory equipment, school and classroom furniture, library materials.
• Personal effects: travel luggage, suitcases, trunks, bags, personal belongings and household relocation items.
• Miscellaneous lawful goods: any other lawful goods that are not prohibited under applicable law, are suitable for road transportation and comply with vehicle weight and dimension limits.

The above list is illustrative and not exhaustive. Acceptance of any goods remains subject to applicable law, vehicle suitability, operational feasibility, safety requirements and Zkart's approval. Acceptance of a booking does not imply verification of the contents; the Customer remains solely responsible for the accuracy of declarations made during booking.

Typical vehicle suitability (indicative only):

• Bike: documents, small parcels, medicines, food delivery, lightweight packages.
• Cargo auto-rickshaw: small cartons, grocery items, retail deliveries, office supplies.
• Hatchback or sedan: passenger luggage, documents, electronics, small parcels and samples.
• SUV, MUV or van: passenger luggage, medium parcels, electronics, furniture, appliances, cartons, e-commerce shipments and office equipment.
• Pickup vehicles (Tata Ace, Jeeto and similar): furniture, construction materials, agricultural produce, machinery and commercial goods.
• Light and medium commercial vehicles: industrial goods, wholesale goods, retail stock, larger machinery and bulk cargo.
• Heavy trucks and trailers: containers, industrial cargo, heavy machinery, building materials, palletized goods and project cargo (subject to permits).

11. Prohibited Goods

The following items shall not be transported unless specifically authorised under applicable law: explosives, firearms, ammunition, illegal drugs, narcotics, hazardous chemicals, toxic substances, radioactive materials, flammable liquids, compressed gases, human remains, live animals (unless specifically permitted), currency, gold, silver, jewellery, precious stones, negotiable instruments, illegal wildlife products, counterfeit goods, contraband, and any goods prohibited by Indian law.

If prohibited goods are discovered, the booking may be cancelled immediately, transportation may be refused, authorities may be informed, and additional costs may be recovered from the Customer. No refund shall be payable.

12. Customer Responsibilities

The Customer shall provide accurate pickup and delivery addresses, correct contact numbers, and accurate declarations of the nature, quantity and value of the goods; provide required invoices and statutory documents; comply with applicable laws; and cooperate during pickup and delivery. Misdeclaration of goods may result in cancellation of the booking and rejection of any future claims.

13. Packing Requirements

The Customer is solely responsible for ensuring that goods are properly packed, sealed, secured and protected to withstand normal road transportation, including vibration, road conditions, stacking, handling, and weather exposure during loading and unloading. Any loss of or damage to goods arising from inadequate, improper or insufficient packing, securing or protection shall not be borne by Zkart, its drivers, employees or transport partners. Customers transporting fragile items are strongly advised to use professional packaging suitable for road transport.

14. Loading and Unloading

Unless specifically agreed otherwise in writing, loading and unloading shall be arranged by the Customer. Where a Driver voluntarily assists in loading or unloading, such assistance is provided solely as a courtesy and entirely at the Customer's risk. Zkart shall not be liable for injuries, damage or losses arising during loading or unloading performed by persons other than Zkart's authorised staff.

15. Vehicle Access

The Customer shall ensure that the assigned vehicle has safe, lawful and unobstructed access to both the pickup and delivery locations, including legally accessible roads, sufficient turning radius and clearance, disclosure of parking restrictions before booking, and advance arrangement of security permissions, entry passes or gate approvals where required.

Where access restrictions prevent the assigned vehicle from reaching the location, Zkart may request the Customer to collect or deliver the goods at the nearest accessible point, assign a smaller vehicle subject to additional charges, or cancel the booking where transportation cannot be safely completed. Any additional labour, multiple trips, waiting, detention, rerouting or alternate vehicle arrangements required due to restricted access shall be chargeable to the Customer.

16. Pickup

The Customer or an authorised representative shall be present at the pickup location. Before loading, the Customer shall verify the vehicle registration number, the driver's identity where applicable, and the condition and quantity of the goods. The Customer shall ensure that all goods presented for transportation correspond to the booking details. Once loading has been completed and the trip has commenced, additional goods may only be accepted with the Driver's consent and may attract additional charges.

17. Delivery

Delivery shall be made only to the Consignee named in the booking, the Customer, or any person authorised by them. Delivery may require OTP verification, digital signature, electronic acknowledgement, identity verification, or any other verification method introduced by Zkart.

A delivery accepted without written remarks shall be deemed to have been received in the stated quantity and in apparently good condition. Any visible shortage or damage must be recorded on the delivery acknowledgement before acceptance.

18. Delivery Failure

If delivery cannot be completed because the consignee is unavailable, the delivery address is incorrect, the delivery location is inaccessible, OTP is not provided, delivery is refused, statutory documents are unavailable, or government restrictions prevent delivery, Zkart may charge waiting fees, return the goods to origin, arrange re-delivery, temporarily store the goods, and recover all resulting expenses from the Customer.

19. Waiting Time and Detention Charges

Each booking includes a specified free waiting period, which may vary depending on the service type and vehicle category. Waiting beyond the free waiting period shall attract waiting or detention charges at the prevailing rates published by Zkart. Waiting charges may apply where delay occurs due to loading, unloading, customer or consignee absence, documentation issues, payment delays, security procedures, or customer instructions. Such charges shall form part of the transportation charges.

20. Route Changes

The route selected by Zkart's navigation systems or operations team shall normally be followed. If the Customer requests alternate routes, additional stops, diversions, return trips, or changes after commencement of the journey, additional charges may apply. Drivers may refuse unsafe or unlawful route requests.

The route on any trip may also differ from the shortest or expected route due to traffic, road works, diversions, one-way roads, weather, local restrictions, or the driver's judgment on safety. Where a trip's travelled route is shown in the Zkart app, it is provided for transparency and reference only.

21. Estimated Distance and Charges

Any quotation or estimate provided before commencement of the trip is indicative only. The actual distance travelled may be more or less than the estimate shown at booking, depending on the route actually driven. Zkart provides live GPS tracking for every trip, and it is the Customer's responsibility to monitor the vehicle's route, distance and timings using the live GPS data provided. Zkart's GPS records are the reference for the distance billed.

Final charges may vary depending on actual distance travelled, vehicle category, waiting charges, detention, tolls, parking, permits, taxes, customer-requested changes, and additional services. The final invoice generated by Zkart shall be binding unless a demonstrable calculation error is identified.

Distance-based fares are calculated on the distance actually travelled and recorded during the trip. If the Customer believes a fare is incorrect, they should raise it with Zkart within 48 hours of trip completion, through the app or on the support number. Zkart will review the trip record, route and distance, and its assessment after that review is final, except where a clear billing error is found. Zkart can provide the trip's route history on request where there is a genuine fare query.

22. Owner's Risk Transportation

All goods are transported entirely at owner's risk. Zkart is a transportation service provider only: it does not offer, sell or provide any goods protection cover, insurance or similar product of any kind, and no charge collected by Zkart creates any such cover. The safety of the goods in transit is protected solely by the insurance that the Customer arranges under Section 24.

23. Excluded Losses

Without limiting Section 26, Zkart shall in no circumstances be responsible for loss or damage arising directly or indirectly from: inadequate packing; inherent defects in goods; normal wear and tear; leakage; rust; corrosion; mould; insects; vermin; gradual deterioration; improper loading or unloading by the Customer; prohibited, illegal or undeclared goods; incorrect declaration of value; delay in delivery; indirect or consequential losses; loss of business, profits or market fluctuations; acts of war; terrorism; government confiscation; nuclear events; or fraud by the Customer.

24. Insurance

It is solely the Customer's responsibility to obtain Goods Transit Insurance or Marine Cargo Insurance from a licensed insurer covering the full value of the goods before transportation commences. Zkart does not sell or provide insurance. Any claim for loss of or damage to goods in transit lies against the Customer's own insurance, not against Zkart. Customers who choose to transport goods without such insurance do so entirely at their own risk.

25. Incident Reporting and Insurance Support

Any shortage or visible damage must be recorded on the delivery acknowledgement at the time of delivery and reported to Zkart within twenty-four (24) hours, together with the booking reference, photographs and supporting documents. Theft shall additionally require a Police FIR. On request, Zkart will provide its GPS location history, photographs and trip records to support the Customer's claim with the Customer's insurer. Providing such records or assistance does not create or imply any liability on the part of Zkart. Fraudulent reports may be referred to law enforcement authorities.

26. Limitation of Liability

All goods are transported entirely at owner's risk (Section 22), and the Customer's sole recourse for loss of or damage to goods is the transit or marine insurance the Customer is required to arrange under Section 24. Except to the extent liability cannot legally be excluded under applicable law, Zkart accepts no liability for loss of or damage to goods in transit, howsoever caused, including accident, fire, flood, theft or entire loss of goods.

Under no circumstances shall Zkart be liable for loss of profit, business interruption, production loss, loss of contracts, loss of market, goodwill, or indirect, incidental, consequential, punitive or exemplary damages. Nothing contained herein shall exclude liability where exclusion is prohibited by applicable law.

27. Passenger Luggage Liability

Passenger luggage carried during passenger transportation is transported entirely at the passenger's own risk. Zkart shall not be responsible for loss, theft, accidental damage, forgotten items or unattended baggage. Passengers should ensure that all belongings are removed before leaving the vehicle.

28. Fragile and Perishable Goods

Fragile goods (including but not limited to glass, mirrors, marble, ceramics, artwork, sculptures, electronics, televisions, computer equipment, laboratory equipment and musical instruments) and perishable goods (including food, flowers, medicines requiring temperature control and refrigerated products) shall be transported only where expressly agreed by Zkart. Unless specifically contracted otherwise, transportation of such goods is entirely at the Customer's risk.

29. Driver Safety

Drivers are entitled to refuse transportation where they reasonably believe that the goods are prohibited, the vehicle would become overloaded, loading or unloading is unsafe, the destination is dangerous, instructions are unlawful, or personal safety is threatened. Such refusal shall not constitute breach of contract by Zkart.

Customers shall treat Drivers respectfully. Abuse, threats, harassment, intimidation or violence toward Drivers may result in immediate cancellation of the booking without refund.

30. Force Majeure

Zkart shall not be liable for any delay, interruption or failure in performance arising from circumstances beyond its reasonable control, including but not limited to floods, cyclones, earthquakes, landslides, storms, fires, riots, civil unrest, strikes, lockouts, war, terrorism, epidemics, pandemics, government restrictions, road or bridge closures, traffic congestion, vehicle breakdowns despite reasonable maintenance, acts of public authorities, or any other force majeure event. Where such events occur, Zkart shall make reasonable efforts to resume services as soon as practicable but shall not be liable for resulting delays or non-performance.

31. Pricing and Charges

The transportation charges displayed by Zkart are based on the information provided by the Customer at the time of booking. Final charges may vary depending on actual distance travelled, vehicle category, additional pickup or delivery stops, waiting or detention time, toll charges, parking charges, entry fees, state permits, labour charges (if requested), route deviations requested by the Customer, additional services requested during the trip, and applicable taxes. Any revised charges shall be reflected in the final invoice.

32. Payment Terms

Unless otherwise agreed in writing, payment shall become due immediately upon completion of the trip. Payments may be made through UPI, debit cards, credit cards, net banking, wallets, bank transfer, cash (where permitted), or any payment method supported by Zkart. Zkart reserves the right to suspend or refuse future bookings in the event of unpaid invoices.

33. Credit Accounts

Business customers may be granted credit facilities at Zkart's sole discretion. Credit limits, payment terms and billing cycles shall be governed by separate written agreements. Zkart reserves the right to withdraw or modify credit facilities without prior notice.

34. Late Payment

Amounts remaining unpaid beyond the due date shall attract interest at 18% per annum, calculated from the due date until the date of actual payment. The Customer shall also be responsible for all reasonable costs incurred in recovering outstanding amounts, including legal expenses where permitted by law.

35. Cancellation

Bookings may be cancelled by either the Customer or Zkart subject to the applicable Refund and Cancellation Policy published on Zkart's website. Cancellation charges may depend upon vehicle type, distance travelled before cancellation, driver arrival status, time of cancellation, special services arranged, and operational expenses already incurred.

36. Refunds

Refunds, where applicable, shall be processed using the original payment method unless otherwise agreed. Refund processing times may vary depending upon the payment gateway, banking systems and regulatory requirements. Zkart shall not be responsible for delays caused by financial institutions.

37. Taxes

Goods and Services Tax (GST) and all other applicable taxes shall be charged in accordance with prevailing Indian law. Where the Customer is eligible for Input Tax Credit (ITC), the Customer shall ensure that GST details are correctly provided before invoice generation.

38. Electronic Records

The following electronic records maintained by Zkart shall constitute prima facie evidence of the services rendered: booking records, GPS location history, vehicle tracking data, photographs, videos, driver logs, OTP verification records, electronic acknowledgements, payment records, customer communications, email records, SMS records, WhatsApp communications, and system-generated logs. These records may be relied upon for dispute resolution.

39. Digital Acceptance

Acceptance of these Terms may occur through clicking "I Agree", online payment, OTP verification, electronic signature, booking confirmation, website usage, mobile application usage, email confirmation, or any other electronic method recognised under applicable law. Such acceptance shall have the same legal effect as a physical signature.

40. Privacy

Zkart collects and processes personal information in accordance with its Privacy Policy. Information may include name, address, phone number, email address, vehicle details, GPS location, booking history, payment information, and identity verification information where required by law. The Privacy Policy forms an integral part of these Terms.

41. Customer Indemnity

The Customer agrees to indemnify, defend and hold harmless Zkart, its directors, officers, employees, drivers, agents, contractors and affiliates against any claims, liabilities, penalties, losses, damages, expenses or legal costs arising from inaccurate declarations, prohibited goods, violation of applicable laws, inadequate packing, false information, breach of these Terms, or infringement of third-party rights.

42. Compliance with Law

The Customer shall ensure compliance with all applicable laws, including those relating to transportation, taxation, e-way bills, permits, hazardous materials, customs requirements (where applicable), and commercial documentation. Any penalties or liabilities arising from non-compliance shall be solely borne by the Customer.

43. Right to Refuse Service

Zkart reserves the right to refuse, suspend or terminate any booking where the booking violates law, prohibited goods are involved, safety may be compromised, payment fraud is suspected, abusive behaviour occurs, false information is provided, or operational limitations prevent safe transportation. Such refusal shall not create any liability upon Zkart.

44. Lost and Found

Items found inside passenger vehicles after completion of travel may be retained for a reasonable period. Zkart shall make reasonable efforts to contact the owner where practicable. The Customer shall bear any transportation or courier charges required for returning lost items. Zkart does not guarantee recovery of lost property.

45. Intellectual Property

All trademarks, logos, software, content, graphics, photographs, databases and intellectual property displayed on Zkart's platforms remain the exclusive property of Zkart or its licensors. No content may be copied, reproduced or distributed without prior written permission.

46. Amendments

Zkart reserves the right to amend these Terms at any time. Every revised version shall include a version number, effective date and date of revision. Changes shall apply only to bookings made after the revised version becomes effective unless otherwise required by law. Archived versions shall remain available for reference.

47. Version Control

Each booking shall be governed by the version of these Terms that was in effect at the time the booking was confirmed. The applicable Terms version shall be stored in Zkart's booking records and may be printed on invoices, booking confirmations or trip summaries. For legal certainty, previously published versions shall remain archived and accessible for reference.

48. Severability

If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

49. Waiver

Failure by Zkart to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

50. Assignment

The Customer shall not assign or transfer any rights or obligations under these Terms without Zkart's prior written consent. Zkart may assign or subcontract any part of its services where operationally necessary.

51. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of India.

52. Dispute Resolution

The Parties shall first attempt to resolve any dispute through good-faith discussions. If a dispute cannot be resolved amicably, either Party may pursue remedies available under applicable law.

53. Jurisdiction

Subject to applicable law, all disputes arising out of or relating to these Terms or the services provided by Zkart shall be subject to the exclusive jurisdiction of the competent courts at Coimbatore, Tamil Nadu, India.

54. Entire Agreement

These Terms, together with the Privacy Policy, the Refund and Cancellation Policy, the booking confirmation, the invoice, and any written agreement executed between the Parties (where applicable), constitute the entire agreement between the Customer and Zkart and supersede all previous oral or written understandings relating to the relevant booking.

55. Contact Information

For questions, complaints or legal notices relating to these Terms, Customers may contact:

Zkart Logistics, 14/10, Sakthi Avenue 2nd Street, Balaji Gardens Extension, Subramaniampalayam, G N Mills, Coimbatore - 641029, Tamil Nadu, India.

Website: https://zkartlogistics.com

Email: info@zkartlogistics.com

Phone: +91-9803806806

Business Hours: As published on the official website.